Privacy Policy

Last updated: November

TV Santa Barbara ("TVSB," "we," "us," or "our") is a 501(c)(3) nonprofit community media access center located at 329 S. Salinas Street, Santa Barbara, CA 93013. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through tvsantabarbara.org and its related pages, forms, member portal, online store and booking system (together, the "Site"), how we use it, and the choices you have. It also covers information you give us in person at our studios when it is entered into the same systems. By using the Site, you agree to the practices described here.

Information We Collect

Information you give us

We collect information you choose to provide when you:

  • Become a member or create an account — name, email address, phone number, mailing address, username and password, and membership details.
  • Reserve studios or equipment, or rent our facilities — contact details, reservation dates, the items or spaces you book, and order history.
  • Make a donation or sponsor a show — name, contact details, donation amount and history, and any dedication or message you include.
  • Sign up for our newsletter — first name, last name and email address.
  • Contact us, volunteer, apply for an internship, register as a show guest, submit a program proposal or use a podcast playback form — the information you enter, such as your name, contact details, school or availability, show information and any message or files you send.
  • Hire us for video production services — contact, organization and project details.

We do not ask you to provide sensitive information such as Social Security numbers through the Site. Please do not send it to us.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect technical information such as your IP address, browser and device type, operating system, referring page, pages you view, and the date and time of your visit. We collect this using cookies and similar technologies (see "Cookies, Analytics and Do Not Track" below).

Payment information

Payments for donations, memberships, rentals and services are processed by third-party payment processors. We do not store full credit card numbers on our servers.

How We Use Your Information

We use the information we collect to:

  • Provide memberships, studio and equipment reservations, training, rentals and production services.
  • Manage your account and member portal access.
  • Process donations, sponsorships and payments, and send receipts and tax acknowledgments.
  • Schedule productions, register show guests and coordinate programming on our channels and live stream.
  • Respond to your questions and requests.
  • Send newsletters, event announcements and fundraising messages (you can unsubscribe at any time).
  • Review volunteer and internship applications.
  • Understand how visitors use the Site so we can improve it.
  • Protect the security of the Site, prevent fraud, and comply with legal and tax obligations.

We do not sell, rent or trade your personal information.

Third-Party Service Providers

We rely on trusted service providers to operate the Site and our programs. They receive only the information they need to perform their services for us and are not permitted to use it for other purposes. These include:

  • Neon CRM (Neon One) — hosts our membership sign-up and donation forms and stores member and donor records. Information you enter on those forms is collected and processed by Neon One under its own privacy policy.
  • Online store and booking system (WooCommerce on WordPress) — manages member accounts, studio and equipment reservations and orders.
  • Payment processors — securely process card and other payments for donations, memberships, rentals and services.
  • Email and newsletter services — deliver our newsletters and announcements.
  • Google Analytics and Google Tag Manager — help us measure Site traffic and usage.
  • Website hosting and maintenance providers — host, secure and maintain the Site.

The Site also links to, and may embed content from, YouTube, Facebook, Instagram, X (Twitter) and LinkedIn. These services may collect information about you under their own privacy policies when you interact with them. We are not responsible for the privacy practices of third-party websites.

Cookies, Analytics and Do Not Track

Cookies are small text files stored in your browser. We use them to:

You can set your browser to refuse or delete cookies. If you do, some features, such as logging in or booking studios, may not work properly.

Do Not Track: Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for these signals, the Site does not currently respond to them.

How We Share Information

We share personal information only:

  • With the service providers described above, to operate the Site and our programs.
  • When required by law, subpoena or other legal process, or to protect the rights, property or safety of TVSB, our members or the public.
  • In connection with a merger, reorganization or transfer of our assets, subject to this Policy.
  • With your consent.

With your permission, we may publicly recognize donors and sponsors by name (for example, on our website or on air). If you prefer to give anonymously, tell us when you donate or contact us.

Programs, broadcasts and public content

TVSB is a public access media center. Programs produced at our studios or submitted by members may be broadcast on our channels, live streamed, and posted online, including on YouTube and social media. If you appear in, produce or are a guest on a program, your name, image, voice and likeness may become publicly available. Show guest registration and production agreements explain how that content is used. Once content is broadcast or published, we may not be able to remove all copies of it.

Data Retention

We keep personal information for as long as needed to provide our services, maintain membership and donor records, and meet legal, tax and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (SSL/TLS) connections on the Site and secure, PCI-compliant payment processors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Participation by minors in our programs, internships or productions requires the consent of a parent or guardian. If you believe a child under 13 has given us personal information through the Site, please contact us and we will delete it.

Your Choices and Rights

  • Email: You can unsubscribe from our newsletter or fundraising emails at any time using the link in any email, or by contacting us. We may still send you messages about your account, reservations or donations.
  • Account information: Members can review and update their information in the member portal.
  • Access, correction and deletion: You may ask us to tell you what personal information we hold about you, correct it, or delete it. We will honor your request unless we must keep the information for legal, tax or record-keeping reasons.
  • Donor recognition: You can ask that your name not be published in donor or sponsor listings.

California residents

Under California's "Shine the Light" law (Civil Code § 1798.83), California residents may ask whether we have shared personal information with third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing.

To make any request, contact us using the details below. We may need to verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and change the "Last updated" date above. Significant changes may also be announced on the Site or by email.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact:

TV Santa Barbara 329 S. Salinas Street Santa Barbara, CA 93013 Phone: (805) 571-1721 Email: info@tvsb.tv